CY Training WorksBest Client Experience Training Provider - UK 2026

CY Training Works was founded by Clare Yates, an award-winning freelance trainer and business consultant with over 30 years of experience in the residential property industry. She specialises in new business generation, growth, and performance by focusing on the customer experience.
Clare has worked in various sectors within the industry, including estate agency, lettings, financial services, panel management, wills and probate, business development, account management, and training.
Clare shares her wealth of experience through tailored training and consultancy services primarily focused on estate and letting agencies, law firms and other property-related businesses. Her client list is extensive, including prominent independent estate agents and law firms in the UK.
Additionally, Clare has a significant presence within the property industry, serving as a seasoned judge for prestigious property awards including the Negotiator Awards, Modern Law Awards and the Conveyancing Awards and is a regular speaker at various national industry events.